When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk)
The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot.
Hi Peter! At the moment, you can only perform bulk close, delete, and restore actions, but we're planning on adding more actions over time like bulk assignment.
What other bulk actions are you looking for? Would love to hear more so we can incorporate into future iterations of this feature!
Excited to announce that bulk actions is now live! It's been a long road of development and I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!
I want to apologize profusely for the lack of update on this issue from Hubspot’s end. We dropped the ball on keeping the community aware of progress on this idea are are reviewing how to prevent that moving forward. I specifically dropped the ball in setting a (really!) bad expectation around timelines earlier this year.
Our development team is currently working on Inbox bulk actions
Being able to operate on multiple conversations at once is a key component in efficient communication management. It continues to be a high priority for us, but was delayed to focus heavily on reliability, and performance of our existing feature set. We’re now refocused on critical enhancements like Bulk actions and will be delivering this feature soon.
Also - I’ll be updating this thread as soon as we have anything to share moving forward. If you have any questions please ask below and myself or team will try to address quickly!
Hi folks - Sorry for the radio silence on our side around this issue.
Delivering this functionality is a deceptively hard engineering and design challenge. With an operation that impacts multiple threads at once, we need to update many components of the Conversations inbox, for every active inbox user's browser, instantly, while they are actively interacting with the data being changed, in a performant way, without confusing users through behavior like "all the threads in this list suddenly changed or disappeared!"
We do hear your feedback and see the need for this update. We are actively working on delivering this functionality and expect it to be available in the next month!
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