Bulk actions in Conversations Inbox

Jameel

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 

 

The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

HubSpot updates
Oct 24, 2019

Hi Peter! At the moment, you can only perform bulk close, delete, and restore actions, but we're planning on adding more actions over time like bulk assignment.

 

What other bulk actions are you looking for? Would love to hear more so we can incorporate into future iterations of this feature!

Status updated to: Delivered
Oct 13, 2019

Excited to announce that bulk actions is now live! It's been a long road of development and I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

Status updated to: In Beta
Sep 13, 2019

Happy to announce that this is now in beta! Please fill out this form if you'd like early access.

Aug 29, 2019

Hey folks,

 

I want to apologize profusely for the lack of update on this issue from Hubspot’s end.  We dropped the ball on keeping the community aware of progress on this idea are are reviewing how to prevent that moving forward.  I specifically dropped the ball in setting a (really!) bad expectation around timelines earlier this year.

 

Our development team is currently working on Inbox bulk actions 

Being able to operate on multiple conversations at once is a key component in efficient communication management. It continues to be a high priority for us, but was delayed to focus heavily on reliability, and performance of our existing feature set.  We’re now refocused on critical enhancements like Bulk actions and will be delivering this feature soon.

 

Also - I’ll be updating this thread as soon as we have anything to share moving forward. If you have any questions please ask below and myself or team will try to address quickly!

Apr 5, 2019

Hi folks - Sorry for the radio silence on our side around this issue.

 

Delivering this functionality is a deceptively hard engineering and design challenge. With an operation that impacts multiple threads at once, we need to update many components of the Conversations inbox, for every active inbox user's browser, instantly, while they are actively interacting with the data being changed, in a performant way, without confusing users through behavior like "all the threads in this list suddenly changed or disappeared!"

 

We do hear your feedback and see the need for this update. We are actively working on delivering this functionality and expect it to be available in the next month!

Re: Bulk actions in Conversations Inbox - changed to: In Planning
Nov 5, 2018

86 Replies
gjacobs
Member

 Great Idea, I have also raised this. It would make thing so much more efficient.

Wollyja
Member

In general, we love Hubspot and most if not all of the product is amazing...except shared inbox. Bulk actions are a must - without them the product is almost unusable. We'd like to move our shared inbox from GrooveHQ into Hubspot, but it would be painful to do it today...

GreatApe
Member

This would be very beneficial for our industry as well.  Once we close out jobs in our software, each job is given an invoice and they all hit our email and there is a bunch!  To delete one by one is very tough when we are busy!

dmayoral
Member

We have the same problem, and yet not a solution to this. 

TechPatrolcomau
Member

How has this not been responded to by @bsn ??? It's been nearly a year...  WE NEED THIS ANSWER! 

*Another note* - Latest comments should be on the 1st page, not the 3rd... 

gjacobs
Member

Some advice for you, Make use of tickets and change your mailbox settings to auto-create a ticket when a conversation is received.

dmayoral
Member

Already tried that, does not work @gjacobs .  @HubTrog I assume that you are from Hubspot could you give us a solution, its unacceptable that we don't have a solution for this, if not people are going to start to question the "Quality of your service". 

It has been a problem for more than a year.
¿Where is the solutions guys?

mfreiert
HubSpot Product Team

Hi folks - Sorry for the radio silence on our side around this issue.

 

Delivering this functionality is a deceptively hard engineering and design challenge. With an operation that impacts multiple threads at once, we need to update many components of the Conversations inbox, for every active inbox user's browser, instantly, while they are actively interacting with the data being changed, in a performant way, without confusing users through behavior like "all the threads in this list suddenly changed or disappeared!"

 

We do hear your feedback and see the need for this update. We are actively working on delivering this functionality and expect it to be available in the next month!

TechPatrolcomau
Member

"Next Month!" Smiley Happy 

peterohlsson
Member

Yea, just do this please!

 

We would like to be able to mark 200 emails/conversations and mark them as closed!

veach4
Participant

I agree.

tekneecal
Member

I'm switching to ZOHO.

dmayoral
Member



You promise to the community an answer in a month, we still waiting for an answer after 3 weeks... this is unacceptable. Could you give us a solution ? 

Best, 

legworkprm
Member

This is a joke.  This is basic functionality Hubspot.  We're not launching the space-shuttle here people...just want to bulk delete some conversations.  It makes inbox extremely unusable.  Going back to Zendesk. 

edsbrain
Member

Like a Bulk Delete button? Yes! Yes! Yes!

 

So annoying that I need to delete these conversations one at a time. Also annoying that all of our invoices, which we copy to ourselves so that we have records, are in this conversation inbox and we cannot just get rid of the hundreds with a few clicks and then one massive "delete". C'mon Hubspot!

 

RHatomize
Participant

Does anyone know how long this issue has been in planning stage?  

Kasiek
Contributor

thumb up, in our case it starts to be a critical problem 😕 

ashleyhendrix
Member

Yes, please!  The current inbox is extremely inefficient. 

mkt
Participant

This really needs to be implemented. I feel this is a major oversight on HubSpot's end. 

CraigBailey
Contributor | Platinum Partner

+1 for this please