HubSpot Ideas


Bulk actions in Conversations Inbox

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 


The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

Mises à jour HubSpot
October 24, 2019 12:06 PM

Hi Peter! At the moment, you can only perform bulk close, delete, and restore actions, but we're planning on adding more actions over time like bulk assignment.


What other bulk actions are you looking for? Would love to hear more so we can incorporate into future iterations of this feature!

Statut mis à jour : Delivered
October 13, 2019 08:25 PM

Excited to announce that bulk actions is now live! It's been a long road of development and I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

Statut mis à jour : In Beta
September 13, 2019 12:07 PM

Happy to announce that this is now in beta! Please fill out this form if you'd like early access.

August 29, 2019 06:53 PM

Hey folks,


I want to apologize profusely for the lack of update on this issue from Hubspot’s end.  We dropped the ball on keeping the community aware of progress on this idea are are reviewing how to prevent that moving forward.  I specifically dropped the ball in setting a (really!) bad expectation around timelines earlier this year.


Our development team is currently working on Inbox bulk actions 

Being able to operate on multiple conversations at once is a key component in efficient communication management. It continues to be a high priority for us, but was delayed to focus heavily on reliability, and performance of our existing feature set.  We’re now refocused on critical enhancements like Bulk actions and will be delivering this feature soon.


Also - I’ll be updating this thread as soon as we have anything to share moving forward. If you have any questions please ask below and myself or team will try to address quickly!

April 05, 2019 05:20 AM

Hi folks - Sorry for the radio silence on our side around this issue.


Delivering this functionality is a deceptively hard engineering and design challenge. With an operation that impacts multiple threads at once, we need to update many components of the Conversations inbox, for every active inbox user's browser, instantly, while they are actively interacting with the data being changed, in a performant way, without confusing users through behavior like "all the threads in this list suddenly changed or disappeared!"


We do hear your feedback and see the need for this update. We are actively working on delivering this functionality and expect it to be available in the next month!

Re: Bulk actions in Conversations Inbox - changed to: In Planning
November 05, 2018 04:07 PM

100 Commentaires

YES! The current Inbox implementation is very basic, making it unusable for anything more than a simple messaging system.


Wow, no updates from Hubspot on this matter - too bad as this inefficently designed feature greatly increases my daily stress and reduces my satisfaction with HubSpot.


This is one of the many, many frustrations that my team have with the the inbox.  

As well as being able to bulk close or assign emails we need to be able to bulk delete. We have automated process that fire an email in different cirumstances and it is really tedious to have to delete all of these individually once they have been reviewed.


I also need this. It is something that will have a big impact in productivity.



I think this is a major improvement for productivity, select & action (delete, fwd, etc) on a list of emails.


Contributeur de premier rang | Partenaire solutions Elite

100% agree! Please add this to the Inbox!

Participant | Partenaire solutions

I agree, I think everyone needs this functionality (including us)!


Hey Hubspot! Enough attention on this common sense "idea" to warrant implementation? 


It's been over 4 months since releasing the incomplete feature; maybe it's time to listen to your customers and give them something useful instead of ignoring the matter.



Backing this up. Email has been around for a long long time. This is so basic that it baffles me that its not there as a feature.


 We need this feature as well. We hooked up our email address about a month or two before we were ready to switch to HubSpot completely, now we have a huge backlog of emails that have already been addressed. 


Agreed! I'm going through the onboarding and this is utilising a lot of my time rather than using this time to learn the system


Yes, the ability to bulk delete conversations is a must.  One-at-a-time is an extremely frustrating design.


We want to be able to close multiple conversations in Inbox. We have over 1,600 conversations, which would be very difficult to close one at a time.


Absolutely need the ability to batch close live chats please. Please please please!

Statut mis à jour : In Planning
Équipe de développement de HubSpot

I have the same problem as most who commented here, we started feeding emails into Hubspot a month ago and now we need to cleas hundreds of emails that have been attended to in gmail an not in Hubspot. 


Please add this bulk feature as soon as possible. This is a pretty basic funktion that all email inboxes offer and I think it should have been a no brainer everyone would need it. Without it it's very time consuming for us to move over to using hubspot and archiving so many emails individually 


I agree completely. 


This is killing us not having bulk actions (specifically delete).  We get so many email conversations per day (sometimes hundreds) and not being able to check a box and delete multiple emails at once is painfully slow.  Please fix this!!


Please make this update, it makes the inbox basically unusable and overly cumbersome. At least a workaround would be great

Participant | Partenaire solutions Elite

Any update from HubSpot on this. We recently hooked our info@ email address up to an Inbox and now there is no practical way of deleting all the Spam messages that come in to there. Yes, they all get nicely moved into the Filtered list. But no, I can't then just bulk select or say "empty spam" and get rid of them all.


+1 for this idea.