When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk)
The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot.
I upvote this request.
Hubspot needs a complete overhaul in the conversations window department.
I really miss using Front as our email client at this point, but I want to keep everything in one place.
I need to be able to bulk move conversations from one inbox to another and I need to be able to reassign owners in bulk.
Use case: a support rep has an emergency or leaves the team and I need to assign all open conversations to another rep
Use case: a customer success rep needs to bulk move tickets to the support inbox
I want to do this via bulk selection and workflow
Been a few years with no update on this. Just here to refresh the conversation. As a representative from an Enterprise client, this is an essential tool for the efficiency of inbox organization and would love to see it prioritized in development.
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