Bulk actions in Conversations Inbox


When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 


The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

HubSpot updates
Re: Bulk actions in Conversations Inbox - changed to: In Planning
Nov 5, 2018

85 Replies
New Contributor

YES! The current Inbox implementation is very basic, making it unusable for anything more than a simple messaging system.

Regular Contributor

Wow, no updates from Hubspot on this matter - too bad as this inefficently designed feature greatly increases my daily stress and reduces my satisfaction with HubSpot.

Occasional Contributor

This is one of the many, many frustrations that my team have with the the inbox.  

As well as being able to bulk close or assign emails we need to be able to bulk delete. We have automated process that fire an email in different cirumstances and it is really tedious to have to delete all of these individually once they have been reviewed.

New Contributor

I also need this. It is something that will have a big impact in productivity.


New Contributor

I think this is a major improvement for productivity, select & action (delete, fwd, etc) on a list of emails.


Top Contributor | Platinum Partner

100% agree! Please add this to the Inbox!

New Contributor

I agree, I think everyone needs this functionality (including us)!

Regular Contributor

Hey Hubspot! Enough attention on this common sense "idea" to warrant implementation? 


It's been over 4 months since releasing the incomplete feature; maybe it's time to listen to your customers and give them something useful instead of ignoring the matter.


New Contributor

Backing this up. Email has been around for a long long time. This is so basic that it baffles me that its not there as a feature.

Regular Contributor

 We need this feature as well. We hooked up our email address about a month or two before we were ready to switch to HubSpot completely, now we have a huge backlog of emails that have already been addressed. 

New Contributor

Agreed! I'm going through the onboarding and this is utilising a lot of my time rather than using this time to learn the system

Occasional Contributor

Yes, the ability to bulk delete conversations is a must.  One-at-a-time is an extremely frustrating design.

Occasional Contributor

We want to be able to close multiple conversations in Inbox. We have over 1,600 conversations, which would be very difficult to close one at a time.

Regular Contributor

Absolutely need the ability to batch close live chats please. Please please please!

Status updated to: In Planning
HubSpot Product Team
Occasional Contributor

I have the same problem as most who commented here, we started feeding emails into Hubspot a month ago and now we need to cleas hundreds of emails that have been attended to in gmail an not in Hubspot. 


Please add this bulk feature as soon as possible. This is a pretty basic funktion that all email inboxes offer and I think it should have been a no brainer everyone would need it. Without it it's very time consuming for us to move over to using hubspot and archiving so many emails individually 

New Contributor

I agree completely. 

New Contributor

This is killing us not having bulk actions (specifically delete).  We get so many email conversations per day (sometimes hundreds) and not being able to check a box and delete multiple emails at once is painfully slow.  Please fix this!!

Occasional Contributor

Please make this update, it makes the inbox basically unusable and overly cumbersome. At least a workaround would be great

Regular Contributor | Gold Partner

Any update from HubSpot on this. We recently hooked our info@ email address up to an Inbox and now there is no practical way of deleting all the Spam messages that come in to there. Yes, they all get nicely moved into the Filtered list. But no, I can't then just bulk select or say "empty spam" and get rid of them all.


+1 for this idea.