HubSpot Ideas


Bulk actions in Conversations Inbox

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 


The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

4 Replies
Contributor | Partner

I upvote this request.


Hubspot needs a complete overhaul in the conversations window department. 

  • Batch edits (batch move to another inbox would be handy)  
  • Nicer UI, to have the inboxes and folders down the left hand side so we can hightlight multiple conversations and drag and drop would be a dream. Currently it takes 5 clicks to move an email to a new folder when we should be able to just drag and drop or at least batch move them!
  • Tagging a conversation
  • Search is quite dry too, it's quite hard to find things, hightlighting the word you've searched for inside the conversations would be a huge step forward. 
  • Shortcuts, for sending, sending and closing, deleting, even scrolling. 

 I really miss using Front as our email client at this point, but I want to keep everything in one place. 

Top Contributor | Platinum Partner

I need to be able to bulk move conversations from one inbox to another and I need to be able to reassign owners in bulk.


Use case: a support rep has an emergency or leaves the team and I need to assign all open conversations to another rep

Use case: a customer success rep needs to bulk move tickets to the support inbox 


I want to do this via bulk selection and workflow





Been a few years with no update on this. Just here to refresh the conversation. As a representative from an Enterprise client, this is an essential tool for the efficiency of inbox organization and would love to see it prioritized in development.