Bulk actions in Conversations Inbox

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 


The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

HubSpot updates
74 Replies
New Contributor

Agreed! I'm going through the onboarding and this is utilising a lot of my time rather than using this time to learn the system

New Contributor

Yes, the ability to bulk delete conversations is a must.  One-at-a-time is an extremely frustrating design.

Occasional Contributor

We want to be able to close multiple conversations in Inbox. We have over 1,600 conversations, which would be very difficult to close one at a time.

Regular Contributor

Absolutely need the ability to batch close live chats please. Please please please!

HubSpot Product Team
HubSpot Product Team
updated to: In Planning
Occasional Contributor

I have the same problem as most who commented here, we started feeding emails into Hubspot a month ago and now we need to cleas hundreds of emails that have been attended to in gmail an not in Hubspot. 


Please add this bulk feature as soon as possible. This is a pretty basic funktion that all email inboxes offer and I think it should have been a no brainer everyone would need it. Without it it's very time consuming for us to move over to using hubspot and archiving so many emails individually 

New Contributor

I agree completely. 

New Contributor

This is killing us not having bulk actions (specifically delete).  We get so many email conversations per day (sometimes hundreds) and not being able to check a box and delete multiple emails at once is painfully slow.  Please fix this!!

Occasional Contributor

Please make this update, it makes the inbox basically unusable and overly cumbersome. At least a workaround would be great

Occasional Contributor

Any update from HubSpot on this. We recently hooked our info@ email address up to an Inbox and now there is no practical way of deleting all the Spam messages that come in to there. Yes, they all get nicely moved into the Filtered list. But no, I can't then just bulk select or say "empty spam" and get rid of them all.


+1 for this idea.