We would also like to be able to bulk delete, as previous entries should not be visible for all and we no longer want them on record. Is this something you are building or that's in cue?
Your CONTACT_TO_TICKET association has a maximum limit of 10000 associated TICKETs per CONTACT. You will no longer be able to associate additional TICKET records to the impacted CONTACT record(s) without reducing your current usage. The following CONTACT objects have reached 80% usage of CONTACT_TO_TICKET associations
We have reviewed the associated record, we have over 5 years of data being held and we want to be able to bulk delete everything older than 2 years to reduce the size of the record.
I am amazed there is no capability to do this bulk delete. We do not receive that many support tickets so we are struggling to understand how a large organisation can use the support function.
It would be great if HubSpot could provide a function to undertake a bulk delete within a contact record.
TedLucidi We had a similar issue and the code to delete the engagements was easy enough but getting the list of engagements only between internal users was a bit trickier as we have multiple email domains within our company. I was able to export an engagements report and then used Excel to identify rows (engagements) with only internal email addresses. I then exported the filtered engagement ids only into a text file and ran the following python script. Note you will need to make changes to include your own API Key and also if you use different engagement file name.
import requests
class HubSpotAPI:
def __init__(self, api_key):
self.api_key = api_key
self.base_url = "https://api.hubapi.com/engagements/v1/engagements"
def delete_engagement(self, engagement_id):
url = f"{self.base_url}/{engagement_id}"
headers = {"Authorization": f"Bearer {self.api_key}"}
response = requests.delete(url, headers=headers)
if response.status_code == 204:
print(f"Engagement with ID {engagement_id} deleted successfully.")
else:
print(f"Failed to delete engagement with ID {engagement_id}. Error: {response.text}")
if __name__ == "__main__":
# Replace with your HubSpot API key
api_key = "YOUR_API_KEY"
# Read engagement IDs from a text file (one ID per line)
with open("engagement_ids.txt", "r") as file:
engagement_ids = [line.strip() for line in file]
hubspot_api = HubSpotAPI(api_key)
for engagement_id in engagement_ids:
hubspot_api.delete_engagement(engagement_id)
I also created another python script to check to confirm that the engagement list are deleted. You may want to run this just to confirm that everything is cleared out.
import requests
class HubSpotAPI:
def __init__(self, api_key):
self.api_key = api_key
self.base_url = "https://api.hubapi.com/engagements/v1/engagements"
def check_engagement_exists(self, engagement_id):
url = f"{self.base_url}/{engagement_id}"
headers = {"Authorization": f"Bearer {self.api_key}"}
response = requests.get(url, headers=headers)
if response.status_code == 200:
print(f"Engagement with ID {engagement_id} exists in HubSpot.")
else:
print(f"Engagement with ID {engagement_id} does not exist in HubSpot.")
if __name__ == "__main__":
# Replace with your HubSpot API key
api_key = "YOUR_API_KEY"
# Read engagement IDs from a text list (one ID per line)
with open("engagement_ids.txt", "r") as file:
engagement_ids = [line.strip() for line in file]
hubspot_api = HubSpotAPI(api_key)
for engagement_id in engagement_ids:
hubspot_api.check_engagement_exists(engagement_id)
I cannot thank you enough. Your solution, with very slight modifications, worked as epected. Believe it or not, I never wrote anything in python, either! Never even used it. I am doing the happy dance right now! Don't look, cuz it's not pretty, but I don't care. Mark this as solved, for me at least! Very grateful.
Hi everyone! I'm very pleased to share that a solution for bulk management of email activities, including deleting, is In Planning! Stay tuned for updates
This is a definite requirement. We are now in the quarter that it is promised so some timelines on the activation of this concept would be greatly appreciated @hroberts
If anyone needs to add/update or delete associations/activities from records, an Integration Glue workflow action allows you to do this. You can install it via the App Marketplace!
Hello all! I'm so excited to announced we have a Private Beta for the Emails index page, which will allow you to perform bulk actions, such as deletes, on email engagements. If you are interested in helping us test this out, you can request access here: https://app.hubspot.com/l/product-updates/?update=13961217 . We are prioritizing the requests of customers who currently need to perform bulk deletes. If you are in that position, please send me a message here on the community so we can connect about your use case and get you access 🙂
I am pleased there is now a beta option available.
Prior to my post earlier this year, I have just been notified our Support inbox is reaching the 80% watermark and we need to undertake another bulk delete.
It would be great to try your beta release to resolve this.
I have requested the trial and would appreciate your assistance in gaining access to the beta trial.
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