Bring back tracking recent pages visited in the Prospects tool

In the prospects sales tool, see recent activities in the report.  This would be information like pages views at the company level. Example: An employee of a company visit your site but doesn't complete a form.

 

This is a tool we used that vanished post GDPR. I'm aware of the statement by Hubspot explaining their decision to discontinue this feature.  I have also found this community forum of others who want the feature back.  Low usage of the feature by their current customer base was a major factor in HubSpot’s decision to remove.  This is my attempt to show them that there is more demand than previously estimated.  Please upvote!

HubSpot updates
27 Replies
realizeit
Esteemed Contributor

My boss is big on spreadsheets & granular data. He wants to see a report by one company, which exact pages they looked at, and the number of views for each page they looked at. (If he knew who looked, he'd be ecstatic!). Right now, I can't filter this desired data. 

[Note: worked with Aebhin, ticket #71815, 8/30/17]

rphillips
Occasional Contributor

It would be nice to be able to export the actual list of viewed pages for a company or contact.

 

Having the number of pages is nice, but being able to drill deeper would be more helpful

dan_sitton Regular Contributor | Platinum Partner
Regular Contributor | Platinum Partner

It would be great if HubSpot would stop stripping functionality out of the Prospects tool. This used to be the most valuable tool, and now it's completely worthless. By removing Recent Activities there is no point in even keeping the tool in the platform. Why can't you have the tool but only track activity on the company level? For example, it would just treat every visitor as anonymous but would tell you what companies are looking at what pages. This would be GDPR compliant, according to the information on the official GDPR website.

 

Alternatively, you could just turn off individual tracking for European IP addresses - also compliant per the information on the GDPR official website.

 

It's really frustrating because HubSpot is still tracking this information - as shown by the list of visitors to the site. HubSpot just refuses to pass along this information. This is very disappointing that HubSpot is not creating an "Inbound", customer-centric solution here.

Cbenson
Occasional Contributor

Agreed. This tool is now very far from what it was promised to be at the time we purchased Hubspot, and it was a key feature for us at the time (and still is). 

 

I hope that once the GDPR panic subsides they will implement this again, although as far as I can tell they seem to be moving away from Prospects rather than making it a usable tool. As you say this information is tracked, so why can't it just be shown? It is anonymised anyways and the users of the site have accepted cookies... 

 

C.

 

 

Compuware
Top Contributor

Agree! When we found out about this I said the exact same thing to the support person I spoke to. I hope they can come up with a solution soon!

schoolofthewild
New Contributor

Agree! Prospects is now almost useless for us as we can't see which pages were looked at. We have a cookie notice on our site, surely it's covered by that.

Randall
Occasional Contributor

Agree completely! Previously I could identify content (pages) of interest to prospects and tailor messaging...which I thought was primary to the notion of inbound. The prospects tool is now virtually useless. Maybe a niche player will fill that gap.

dan_sitton Regular Contributor | Platinum Partner
Regular Contributor | Platinum Partner

.

HGAzul
Occasional Contributor

Agreed. If there are confidentiality issues, do what Google does and quickly aggregate the inbound data.  I don't need IP addresses, just knowledge that 5 unique people from Company A viewed the following pages, in the following order. 

 

If target accounts are (or aren't) visiting the specific content we've created for them, we need to know that, too

 

Very few site visitors will sacrifice their identity to an entry form, because they fear they will be badgered by lead development people. We very much value seeing the traffic from the right prospect and customer domains going where we'd like it -- then we know our content producers are delivering quality material.

BlClap
New Member

The Daily Prospects Digest provides valuable information: Org Name, Domain, # of Page Views, etc.  The report would be more valuable if we could (1) see the actual website pages viewed and (2) filter out organizations that are already in our Hubspot database.

 

I understand that the Digest used to list pages viewed but no longer does due to new privacy legislation.  Lead Forensics, a firm that identifies itself as a Hubspot partner, does provide the pages viewed data but doesn't link the information to any particular individual.  Is it possible that Hubspot could do the same?  That would be much more convenient than subscribing to a separate service, especially when Hubspot has the data.

 

We're primarily interested in new prospects, so we would like to be able to filter the Digest to show only organizations that have not yet been added to our database.  Doable?

 

Thank you for your consideration and feedback.