Bring back the view in salesforce link on form submission notifications
Our Marketing Associates and BDRs use the view in salesforce link for every single new HubSpot submission. This was recently removed and clearly shows that HubSpot isn't supportive of their clients using SFDC. We now have to read the form, go into SFC and type in the name to access the SFDC record. This is really inefficient. One click used to get what we needed. Please bring it back!
Going through dozens of emails daily, this button was a real time saver for our marketing team. Really disappointed to see it disappear, even more without notice... Please bring it back.
As the others who posted before me have noted this is an important part of our workflow, and you have just broken it.
This is what I was told by HubSpot support: "This decision was made in order to improve the reliability and sending of internal notification emails. Any connectivity issues with Salesforce were causing these submission notifications to not send."
In the past, when the sync did not work or there was a delay, the Salesforce link just wasn't included in the email, but this happened infrequently. No idea why this is no longer a viable way to deal with intermittant issues.
Please bring back the link! This more than doubles the time spent on each submission, which is unfortunate when a solution already exists. I hope this can be brought back soon. I've been very happy with my past HubSpot support interactions, I hope that will be the case for this, too. Thanks!
As many others have said, removing this has caused issues for our Sales and BDR teams. As soon as this happened, I got emails from our BDR team asking what happened to the link.
Including the link in the email should at most be an option that can be turned on or off.
Please find a way to mitigate the salesforce issue you were having without removing this link. The 'view in salesforce' link is extremely important to our triage process.
We used the SFDC link as part of our primary workflow, so would like to see it's return. If we don't have that link, our salespeople can't use the email notification, because they don't use HS. They use SFDC only. Bring it back, as now our sales people will have to search SFDC manually for the new lead.
This is my response to the Hubspot Support email back to me when I wrote in to ask about the issue:
Yeah, that's really unfortunate. My sales team has been very vocal and upset that the link is no longer there, they were used to using it constantly throughout their workday. I understand there are other ways to get the same info, but it creates a number of extra steps and extra clicks, per each time a new lead comes through, which is many many times per day.
Furthermore, in order to comment on Hubspot causing an inefficiency and taking up more of our time, I have to follow a link, click a button, create a username and fill out a form to even be able to comment. Hubspot should also look at the number of support requests they get per item to know what is a pain point for their valued customers instead of creating more work for the customers to self-report their issues that they've already reported by writing into customer support in the first place.