Hey @maxwellziegler! Individual availability has not gone anywhere 🙂 An agent still controls whether or not they are Available or in Away mode using the toggle in the bottom left of the Inbox. Team avaibility settings just determine when the widget should appear on your website to visitors.
Hey @maxwellziegler! Individual availability has not gone anywhere 🙂 An agent still controls whether or not they are Available or in Away mode using the toggle in the bottom left of the Inbox. Team avaibility settings just determine when the widget should appear on your website to visitors.
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