The team feature is great, but as part of a small team with different role types (and schedules), individual availability is critical.
Hey @maxwellziegler! Individual availability has not gone anywhere 🙂 An agent still controls whether or not they are Available or in Away mode using the toggle in the bottom left of the Inbox. Team avaibility settings just determine when the widget should appear on your website to visitors.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.