Bring back big auto-expansion of chatbot in chatflow display options
The chatbot is a great and low friction way to pull in customers into our website. After developing a good chatbot for our business, we had 76 leads get pulled in for a closing conversation last quarter. After more marketing efforts, this was consistently pulling in about 20+ hot leads a month as well as directing non-lead and client visitors to many helpful parts of our website. 228 visitors used it the chatbot last quarter, about 60+ a month and going up with traffic.
After the Jan 22nd update to include chat flows, unfortunately, the biggest display option, the auto-expansion of the chatbot on our homepage is now not possible. It seems there is only one option, for the much smaller and easier to ignore targeted message to guide people to the bot. We auto-expanded the biggest option on the main pages and then used the smaller expansion options on mobile and our knowledge base as to not bother visitors with clickbait.
Obviously, there are many factors to our traffic, but we are about down to 1/3 of the traffic of last month with a week left to go, on a short month. Our overall traffic has been going up in the last 8-10 weeks during this drop.
Please bring this feature back, so the chat can auto-expand to full size.