HubSpot Ideas

sloxley

Bring back ability to delete activities to new activity feed

by removing the little "x" on each activity it makes it virtually impossible to easily see the most important activities  I need tracked.    And your system tracks my internal communications to my colleagues - so once a question/issue is resolved I need to remove that from the activity feed and see other e mail responses

Actualizaciones de HubSpot
Estado actualizado a: Delivered
April 22, 2022 06:39 AM

Hello HubSpot Community,

 

You can now delete engagements from the activity feed. In addition,

  • When you delete an email from the record page, we will automatically delete the corresponding email activities from the activity feed app. 
  • You will be able to delete the activity bundle but not individuals activities from within the bundle. 

Please feel free to DM if you have questions or feedback on deleting email engagements from the activity feed. 

 

Have a wonderful day!

 

Gordon

Estado actualizado a: Being Reviewed
May 15, 2020 01:15 PM

Hi HubSpot Community,

 

We're looking to talk with a few of you about this next week. If you're interested in chatting with the product team about getting this feature added back in, we'd love to connect. Here is a link to schedule some time if you're interested. 

 

Thank you,

Scott

Estado actualizado a: Being Reviewed
April 10, 2020 12:27 PM

Hi HubSpot Community - we're reviewing what it would take to bring this feature back into the activity feed.

 

The activity feed is now grouped and organized by contact, rather than by email thread (like it was before we removed the ability to delete specific activity cards). In full transparency, we need to determine how to handle deleting groupings/contacts from the activity feed now that it's possible that a grouping includes more than one email thread. 

 

Thanks,

Scott

March 05, 2020 10:38 AM

Hey @matth1! No updates yet, but the team is aware of this idea and keeping an eye on this post, so upvoting and sharing your use cases in comments is still the best course of action to push them to consider this.

96 Comentarios
JBaldassari
Miembro
They used to have, then got rid of it to make more $$$

--
Jon
JBaldassari
Miembro

They used to have, then got rid of it to make more $$$

Ray_
Participante

This came up for me today when someone sent an email that had confidential data in it.  Now it's shared on a web service with data that has no per-user security controls around it.  I'm building up my entire sales funnel and digital marketing around HubSpot, and also helping others implement it for their marketing and CRM needs.  This issue means that without resolution, I'm unfortunately going to have to exit to another platform at the time of the annual renewal for HubSpot.  This is not a small task.  All of the records have to be moved.  All of the integrations to all of the other platforms and systems will have to be recreated.  All of the automation will have to be remade.  All of the sequences will have to be recreated.  I'll have to eat the cost of the whole setup, migration, and training of staff to move to a system that can treat data as either classifiable for security access so only selected people have visibility, or deletable so it's not available to anyone.

 

Seeing this is a couple of years old and a feature that was removed, I'm not expecting it to be resolved. I just wanted to add in that this is not only "critical", but critical enough to drop a system that my business has invested substantial time and resources into.

 

Where the "edit in the contact" part of this falls apart is when the confidential data is emailed to someone that is not, and should not be a contact in HubSpot.  The contact gets added to try to edit, but then the activity doesn't show up, I'm assuming because you had the activity before the contact.  When you delete the contact, there is no indication if that data is deleted, or if it's left somewhere in the system even though it's confidential data.

WillTaylor
Participante
We've been asking for this for over 2 years. Hubspot sent out an email say,
"we've heard you" and we're going to re-add the hide button - OVER A YEAR
AGO.

We don't even use Hubspot anymore except for billing. The activity feed is
just full of so much junk, you can't use it to sell.

We feel we're being held hostage as well. The migration would be
debilitating.
ABTC
Miembro

As you all can see, This has been around for 2 years with Hubspot responding a year ago saying they are reviewing - then radio silence from them!  If you also follow other requests/suggestions you will now realise that Hubspot just pay 'lip service' to this forum. Unfortunately, the only way to get attention is to move which, of course, is disruptive.

 

JBaldassari
Miembro

And, something else I noticed. When I send an email, even to a new email address, I get a pop up IMMEDIATELY saying that person read my email. Scam... 

Sergiopeixoto
Participante

I think its necessary that the costumer can delete the entris he wants. We need to have control in what information is in Hubspot databasee

Sergiopeixoto
Participante

In Europe RGPD have obligattions. 

If something happens Hubspot is Responsable of this.

Arl
Miembro

We're new to Hubspot but have just spotted this issue too.

It is essential that activities can be deleted from the activity feed.

Can we please have an urgent update on when this will be done?

Thanks

Andrew

 

jserino
Miembro

Please make it possible to simply delete items from our Acitivity Feed. Everyone wants it, espcially those who have accidentally noticed that their personal email address was connected to the hubspot acct.

Andreas007
Participante

Yes, please add this feature again.

And please include an option to delete the whole thread.

In my case private contacts have accidently been added to the (business) CRM and I can't remove these threads anymore. Quite anoying.

Thanks, Andreas

peter66
Miembro

Yes pleas add this feature again, we look forward to use it.

CHarris3
Miembro

This is a major fail on the part of Hubspot.
Privacy Laws dictate that we must be able to delete end user information, this isnt possible
Some email conversations are not to be available/broadcast to all employees - this is not able to be managed, so we have deactivated all employees
Management of our own data should be freely available this is constraining and not possible with hubspot

I am now looking to move away from hubspot as a patrtner and user as this issue has been ongoing for a couple of years now

Nothing has been done about it, the clients,partners and public are not being heard.

This is not rocket science and Hubspot is behind all other CRM's with this not being able to be manged or turned off.
I would have though just allowing ADMIn to turn it off by employee would be a simple and easy fix before you look at more granular fucntionality?

WillTaylor
Participante
For 3 to 4 years we've been trying to be able to , if not delete, then hide
worthless conversations in the activity feed. If you delete emails in your
Outlook box, it is counted as a read by a customer and shows up in the
activity feed. Its ridiculous.
CBrooks7
Miembro

Please update this feature.

There is 170 odd upvotes. These are the people that would take the time to comment. Needless to say, pull the preverbial out so we can delete what we dont want. Esecially for the moderator, me!!!

Estado actualizado a: Delivered
Gcone
Equipo de producto de HubSpot

Hello HubSpot Community,

 

You can now delete engagements from the activity feed. In addition,

  • When you delete an email from the record page, we will automatically delete the corresponding email activities from the activity feed app. 
  • You will be able to delete the activity bundle but not individuals activities from within the bundle. 

Please feel free to DM if you have questions or feedback on deleting email engagements from the activity feed. 

 

Have a wonderful day!

 

Gordon