HubSpot Ideas

sloxley

Bring back ability to delete activities to new activity feed

by removing the little "x" on each activity it makes it virtually impossible to easily see the most important activities  I need tracked.    And your system tracks my internal communications to my colleagues - so once a question/issue is resolved I need to remove that from the activity feed and see other e mail responses

96 Replies
ABTC
Member

Thanks Will for the feedback. Just shows how arrogant Hubspot have become!  Its a load of rubbish that they cannot reintorduce.

 

I have several email accounts covering companies that I work with as a consultant. I have 2 accounts linked to these email accounts and yet when I login into Hubspot it automatically dumps emails not related into the CRM I have registered in.  I normally remember to log out but there have been a couple of occasions when I have not and it is these emails that I want to remove!.

 

I am going to try and persuade one of the companies to move to Zoho or something as I know a coup,e of others involved have the same issue.

Thanks again for the feedback.

WillTaylor
Participant

If any of you guys find a CRM that does email tracking like HS, but allows the deletion of completed or worthless emails.  Please let us know.  We don't use most of the lipstick on this site anymore, we did at first, but it was just extra steps that the activity feed provided on one page. We just used the activity feed for prospecting and closing.  It's now pretty useless.

Stace-Flagship
Member

I agree - as I was drafting an email in GMail due to network issues I closed my GMail several times and even rebooted.  Now I've gotten like 8 activities that the person I was drafting that email to open and read the email....?  This is totally inaccurate and makes me question the validity of whether HubSpot even is really tracking email activity...?  I sent the mail like 4 mins after the last activity that said the person opened and read it 😞

 

This is false.

 

I've got a screen capture of this activity list - this isn't really a changing a feature by not allowing users to clean up erroneous feeds this is showing us a "Bug" in the software too.  My opinion this doesn't need Community votes to get resolved - my hunch is there will be others experiencing this problem with no way to remediate and clean up a feed of bad info.  The system value is only as good as the data in it...

 

Phillip_K
Member

Hey Hubspot Guys, bring back the delete button. We are the owners of the data in the system and we must have the option to delete what we like.

dhseim
Member

I agree that removal of the deletion feature makes the tool less useful.  I have some very confidential correspondence in there and need the ability to delete.  Without it, I'll have to just avoid using Hubspot. 

marwan
Member

This removal feature is essential to our business as well!

twinpops
Member

This is such an essential feature... I can't believe they took it down.. For me this is essential and I'm questioning if I should use another CRM...

alxhndrson
Member

I am totally in favour of being able to delete activity feed items.  It helps us be more focussed and also removed inadvertant post from personal communications.

howiechang
Member

I have just upgraded to a Starter Plan and to my dismay only to find this out. I was looking for ways to remove the activities as I was trying the Chrome plugin and tracked a few of my unrelated emails by mistake. I was hoping I can undo and remove the noise over at the Activity Feed but to my disappointment, I can't!
What's worst, it showed up in the Report and Dashboard.

 

Please allow us to remove or simply hide selected or all activities in our feed.

This is a real disappointment.

Haolecougar
Member

I think this is a great idea to delete fee activity and allow users to focus on what is important.

Hubspot was tracking both my company and personal emails. Even after I have disabled tracking on  my personal email, responses to the email are still appearing in my hubspot account.

 

Any idea how I can remove stop this?

chenderson74
Member

I am new to HubSpot and CRMs in general, but I would really like the option of deleting items from the Activity Feed.

preidst
Member

We have lots of emails we don't need activities for. But every email is tracked, and the activity list is full of unnecessary activities. We are now at the point where we want to uninstall the Outlook plugin. Could you please add the Delete-button again?

JDonahue
Member

Removing the function to delete old/accidental/unnecessary/person (non-company related) notifications has made my activity feed more cluttered and doesn't allow myself or my coworkers who use HubSpot to see what really matters in our tracked emails. We are currently looking into other software because of this. 

matth1
Member

Hi @hroberts , 

I saw your name in a previous discussion about this topic and you suggested to upvote the "Idea" related to this features.

It doesn't look like there was a response by anyone from HubSpot for a long time. Do you happen to know if this will be addressed soon?

Thanks,

Matt

hroberts
HubSpot Product Team

Hey @matth1! No updates yet, but the team is aware of this idea and keeping an eye on this post, so upvoting and sharing your use cases in comments is still the best course of action to push them to consider this.

Avishai
Member

Not being able to delete the activity feed is unbearable! I have a request from a prospect to delete all data related to him as GDPR enforce, and I have no way of doing this. You are breaking our and your GDPR compliance.

cloudmaster
Participant

Please give us back the delete function. It is not acceptable to not be in control of what is being displayed in the activity feed. UNVOTE!!!!

cloudmaster
Participant

UNVOTE

 

Unfortunately will now have to remove the HubSpot Chrome addin for my personal Gmail account--since it now tracks my personal activity in the HS activity feed. Unacceptable user experience!!!! Need to be able to delete feed items again!

sloxley
Member

Since Hubspot has removed the ability to delete information from the Activity Feed, I and my company are in trouble with the Canadian CASL, California's Consumer Privacy Act and GDPR.   When our prospective customers opt out of our emails we need to delete ALL their records and past interactions... Hubspot's refusal to reinstate the delete button makes that impossible.  We need the delete button put back NOW 

 

burrellbenefits
Member

I am new to hubspot and the e-mail plug-in has tracked many of my personal emails.  These now appear on my activity feed.  I want a way to delete them and prevent this from happening again.  Thank you!