Bring Call Queue to the Mobile Apps

We really want to build a great mobile experience for our users who are out selling on-the-road. We're getting lots of requests to bring the Call Queue to the app. If this is something you'd like to see, let us know!

HubSpot updates
Bring Call Queue to the Mobile AppsHubSpot Product Team
changed to: Needs Detail

This is something we are considering. What are the use cases around this? Let us know!

Bring Call Queue to the Mobile AppsCommunity Manager
changed to: Idea Submitted

9 Replies
HubSpot Product Team
HubSpot Product Team
updated to: Needs Detail

This is something we are considering. What are the use cases around this? Let us know!

Regular Contributor

Hello Vishnu,

To start, I would say one of the biggest use case around this feature is that for a lot of salespeople, their mobile is the only phone they use, so their life revolves around mobile.

New Member

As a Sales Operations and Enablement Manager, the beauty of being able to create call queue's is being able to call wherever you are. They need to be made available on mobile as a number of my team work from home, and are often away from their desk's without ready access to the Desktop version of Hubspot. This would be a great integration to have on the App.

Esteemed Contributor

With call queue on the phone, our sales assistants could setup the queue for the agent, who can call anywhere anytime from their mobile without having to dig through contacts and tasks - our top selling agent is the lowest rank on the leaderboard for calls - but I guarantee that is not the case, they just aren't captured by HubSpot because they are made on mobile.

Community Manager
Community Manager
updated to: Idea Submitted
New Contributor


Has this feature been started yet?

It would be soooo helpful for our on road reps to maximise their drive time Smiley Happy

New Contributor

Yes, this would be great. I would love to use queues while I'm in the car.

New Contributor

Having queues on mobile would be very helpful. No longer would I be limited to my lap top for making calls. The queue function allows for better organization and ultimately, more efficiency when it comes to selling. Definitely something I would appreciate! Also, if you could incorporate a task amount in each queue that would help with visibility and anticipating workload. 

New Contributor

For us the use case is as mentioned above by several users. It would be very useful when driving or am killing time waiting to visit a customer. At the moment I can open my mobile app and view tasks, but I have no way to easily filter out call tasks vs email tasks. I also note that we cant seem to view queues via the mobile app, which I thought would be a simple work around here...

It would save me time and allow past me to program a simple list of follow up calls for future me to complete while out and about.