It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot conversation so that our team can keep better track of contacts that are interacting and asking questions to our bot to better manage the chat-flow.
Thanks for the feedback @aneng . PM for Notifications here. Do you have any specific use case you would want to point out for these?
Also, do you want to create this as a separate idea so that others can also upvote and comment separately? It helps us create a stronger case for the idea.
Thanks so much for the feedback and I totally understand that setting up a workflow is not as easy as just having a setting as suggested. The reason for this being solved with workflows is this type of notification is something that is more custom to a particular team. In our research, we have learned there are two camps of customers, folks that expect bots to handle the chats without human intervention and then others that want to be able to see the bots coming in and intervene. Because of this it is a custom use-case/setting, we have enabled it via workflows to be able to address the teams that want to have visability into the incoming bots to enable their process, but have currently not added it as setting at this time.
Also, happy to chat in more detail though. Feel free to email me at @CDewey@hubspot.com.
We are excited to announce that with Conversation-based workflows you can now trigger a notification for bots leveraging the workflows tool. For access to this beta, please fill out this form.
For more details about this functionality, check out our Knowledgebase article.
Workflows are available to Marketing, Sales, and Service Pro and Enterprise customers.
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