Bot notifications for conversations inbox

briley

It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot conversation so that our team can keep better track of contacts that are interacting and asking questions to our bot to better manage the chat-flow.

HubSpot updates
Status updated to: In Beta
Jan 29, 2021

Hi all-

 

We are excited to announce that with Conversation-based workflows you can now trigger a notification for bots leveraging the workflows tool. For access to this beta, please fill out this form.

 

For more details about this functionality, check out our Knowledgebase article. 

Workflows are available to Marketing, Sales, and Service Pro and Enterprise customers. 

 

Thank you, 

 

Cassie

3 Replies
lalagunavillas
Member

I agree totally.

Having Bot conversations not showing in the Inbox - All Conversations section is far from ideal. It means these messages can get lost by our team.

 

Shriya
Participant

Our team would also love this functionality! 

Status updated to: In Beta
cdewey22
HubSpot Product Team

Hi all-

 

We are excited to announce that with Conversation-based workflows you can now trigger a notification for bots leveraging the workflows tool. For access to this beta, please fill out this form.

 

For more details about this functionality, check out our Knowledgebase article. 

Workflows are available to Marketing, Sales, and Service Pro and Enterprise customers. 

 

Thank you, 

 

Cassie