GDPR Deadline (25th May 2018)

With the deadline approaching, HubSpot has released new features and a playbook to make it easier for you and your team to comply. Please note that while these features live in HubSpot, your legal team is best placed to give you compliance advice for your specific situation.

Blog Chat - Routing - Unassigned

It would be nice to be able to select an image for the "Unassigned" option within the Routin category of Blog Chat.


It just looks like something is broken and not personalized if we leave it blank (see image).

Messages Tool - Unassigned.PNG


I would pick our logo instead and insert it as an image and once a user picks the chat up, it updates to that user's image. Personalized across all stages of the chat.