Blog Chat - Routing - Unassigned

It would be nice to be able to select an image for the "Unassigned" option within the Routin category of Blog Chat.


It just looks like something is broken and not personalized if we leave it blank (see image).

Messages Tool - Unassigned.PNG


I would pick our logo instead and insert it as an image and once a user picks the chat up, it updates to that user's image. Personalized across all stages of the chat.

HubSpot updates
2 Replies
HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hey @Yazz! It looks like your chat launcher has gotten into a bad state. Can you reach out to our Support team via the Help widget in the botton right hand corner of your portal so we can look into that for you?

Esteemed Contributor

I have reached out to the Support Team...I think the issue has been resolved. I did not hear anything from my Support Team just yet. Thanks!