Blog Chat - Routing - Unassigned
It would be nice to be able to select an image for the "Unassigned" option within the Routin category of Blog Chat.
It just looks like something is broken and not personalized if we leave it blank (see image).
I would pick our logo instead and insert it as an image and once a user picks the chat up, it updates to that user's image. Personalized across all stages of the chat.