Block User from Chat

The chat function is a great way to allow our website visitors to get in touch with us quickly and conveniently, but it is also a tool that can be abused by the few mal-intentioned indivuals we see on our sites. Whether they believe the individual they are interacting with is a bot, or they are simply violating professional decorum, there should be a function to ban a user or an IP address from the chat frunction, either permanently or for a specified duration of time. 


LiveChat Inc is a software I have used in the past that has this function, which works quite nicely. I would love to see this implemented in Hubspot in the future. 

8 Replies
New Contributor

Sometimes these mal intentioned individuals leave malware-infested codes on the website and compromise the security and uptime of the website. So it's necessary that this feature is brought to the fore and made available to users as fast as possible.

HubSpot Employee

I believe this functionality would eleviate tons of friction for all HubSpot customers that use the chat functionality. While we can add these malicious contacts to a 'filtered' inbox, I believe that it would be more beneficial to be able to prevent the chat window from appearing at all for certain contacts, or for HubSpot to be able to simply refuse contacts from certain IP addresses or with certain emails from chatting in at all. 

Regular Contributor

Hi I think it would be beneficial to block internal employee IP addresses from loading the chat box, similiar to the IP blocking feature in Hubspot Analytics. We don't want our internal employees to be able to interact through chat. 

Occasional Contributor

Great idea. We had an issue at work when we received spam from both outside and inside the company. It would be great if we could check the IP-address to take away the "tension".

Occasional Contributor

Would be great if we could block free email providers from using the bot and chat. That would do it for us

Regular Contributor

We need this too. 

completely unprofessional and insulting things are being said to my female employees.

This is kind of a no-brainer, and not just a good idea but CRITICAL to make staff feel safe.

New Member

IP blocking tool would be great to ensure extra layer of security on Live Chat. We've been targeted and it's not only disruptive but also makes me feel very vulnerable about website security.

HubSpot Product Team

Thank you so much for the feedback! We are taking a look at blocking chat users and addressing the experiences raised here. We hope to incorporate it into our 2021 plans and I will share an update here when we have a more specific sense of timing.