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Block Messages by IP Address or Contact

: Delivered
cgroner
Submitted by on ‎Sep 14, 2017 1:39 PM

I would like the messages feature to stop showing based on users IP address. We could block abusive contacts.

See more ideas labeled with:
HubSpot updates
changed to: Delivered
Jun 5, 2018

Hi all! I'm pleased to announce the ability to block senders is now available from the right hand sidebar under the More drop down.

Jan 10, 2018

Additional comment from another post:
"Another major issue is that there isn't a way to block or ban certain users from future chats. Using other chat platforms, we are able to block visitors who sexual harass or make other offensive comments. THIS IS IMPORTANT."

 

Re: Block Messages Feature By IP Address - changed to: In Planning
Oct 27, 2017

6 Replies
hroberts
HubSpot Product Team
HubSpot Product Team
‎Oct 27, 2017 4:00 PM
updated to: In Planning
 
hroberts
HubSpot Product Team
HubSpot Product Team
‎Jan 10, 2018 4:14 PM

Additional comment from another post:
"Another major issue is that there isn't a way to block or ban certain users from future chats. Using other chat platforms, we are able to block visitors who sexual harass or make other offensive comments. THIS IS IMPORTANT."

 

deliah
Occasional Contributor
‎Mar 26, 2018 2:33 PM

The block feature is a much needed feature for messages  in HubSpot. We had one of our female employees receive inappropriate messages. Please escalate this issue. 

 

 

Thanks, 

hroberts
HubSpot Product Team
HubSpot Product Team
‎Jun 5, 2018 2:46 PM
updated to: Delivered

Hi all! I'm pleased to announce the ability to block senders is now available from the right hand sidebar under the More drop down.

AndreaBoccard
New Member
‎Jun 12, 2018 9:29 AM

I'm searching all over the current offensive chat window and I don't see the More drop down in the right hand sidebar.

myworks-peter
Occasional Contributor
‎Aug 23, 2018 6:25 PM

I'm confused about this Block Senders option...It seems it just moves the chat/Conversation to a new Filtered tab:

 

http://scrn.myworks.software/mNzx18

 

We want to COMPLETELY block them from ever chatting with us - aka, the chat window shouldn't even show up for them.