Better segmentation filters for Conversation Activity
I have two domains set up in my hubspot account for two different retail banners. We have an online chat team that is currently divided by banner, so they only chat with customers from one of the banners. Right now, I can report on # of chats by banner because i can report based on the unique team that is taking the chats. However, we are going to start having the entire chat team work both banners. Thus, they are no long on separate 'teams'. Under this new scenario, I can no longer report on the number of chats by banner because hubspot has no way to segment the chats. I thought I could use the property 'Conversation Website URL' given the domains are different, but there's no option to filter by just URL 'contains'...only 'contains exactly'. Frustrating. If I could just filter the URLs based on a unique word, the problem would be solved.