Better handling of threaded email replies in Conversations Inbox

When viewing a reply to an email in the Conversations Inbox, the entire email thread is seen. 


This only applies to incoming mail but it means that we have to scroll up through the entire thread to see the latest thing the customer/prospect has said. 


Emails sent from the Inbox are fine - it's just incoming email. 


Please could incoming email messages show only the information above the signature of the most recent message? 

2 Replies
Regular Contributor

We also are struggling with this feature. We need to be able to quickly respond to inquires and now we have to scroll the entire thread and reply is at the bottom of the screen. Would like to see it moved to the top for a "quick reply" 

New Member

Yes same here we have issues, particularly with long conversations. Please if you can implement conversation that is not stacked it would be amazing.