Be able to ask an open ended question when sending CSAT surveys
I would like to use HubSpot CSAT survey tool, but disability to ask an open ended question stops me from doing that. I want to be able to ask the first basic CSAT question (rate your experience from 1 to 5), and then ask the open ended question (e.g. "would you like to explain more why you chose X?"). I think it will be very helpful when sending out CSAT surveys.
Thanks in advance for considering this!