Autoresponder on conversations inbox
An autoresponder on the conversations inbox would be really helpful.
Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've received it. We've chosen not to use the ticket auto creation feature from conversations because we were finding that when customers replied about a ticket, it created a new one. (Meaning multiple tickets for the same issue).
However, this means that out of hours, the customer doesn't get any response when they email us, because a ticket doesn't get created.
An autoresponder on the conversations mailbox would be really helpful to acknowledge the enquiry.
We can't use the mailbox itself (Gmail) as this only sends autoresponses to an individual every 4 days, not to every message.