Automatically log incoming/unsolicited emails from existing Contacts

[adolusncd]

Apparently the only way to log inbound emails initiated by a Contact (i.e. emails that aren't a reply to a logged outbound email) is to forward the email to hubspotID@forward.hubspot.com. This is using Gmail integration.

Can you not tell when an inbound email is from an email address matching a Contact? And if so, can't you just log the email against the Contact?  Our old CRM did this automatically. Using the Forwarding address is clunky and easy to forget to do.

There is an existing idea that complains the outlook sidekick plugin WAS automatically adding Contacts (https://community.hubspot.com/t5/HubSpot-Ideas/Only-log-emails-to-EXISTING-CRM-contacts/idi-p/188027) but it was adding everyone and they wanted it to stop. 

This confused me as Hubspot Support said "...unless the contact is replying to an email that you sent them (that was logged) it will not be logged unless you use the forwarding address". She also said this by design otherwise EVERY email I get would end up in the database as a new contact. (Just as the other poster complained.) I don't see whay that has to be the case.  

I woud like to automatically log all inbound emails of existing contacts.  And for emails from someone not in the database, I'd like a prompt to add them as a Contact.  Ideally I'd like to setup in advance how to deal with emails from unknown senders.

[ac03593]

Is this issue going to be resolved anytime soon or will the feature be fixed?

[KJ_PGP]

It is unbelievable in 2024 that auto-logging emails for contacts is not already part of this product.  Reliance on workarounds, which vary based on email client (apple vs microsoft, mobile, web), are just not practical for the typical workflow of any business.

We are new to HubSpot and may cancel 2 weeks in due to this gap, that wasn't disclosed as part of the sales process.

[bsm007]

This is a serious issue for our firm as well. HubSpot should offer this as a basic feature as a CRM.

[Carsten]

upvote

[AChang5]

Yea... this is such a basic thing. I wish I knew about this before signing up.

[Shallallaa]

YES as it makes complete sense. Current solution does not.
It would remove a lot of manual work and mitigate errors, which in turn removes some more manual work. Currently it's just another microtask you need to remember although it has specific terms and sequence of actions, the characters of something you should automate. It has actually created several problems for us even with 2 people as essential information from incoming emails gets lost. People just forget to first Log and get straight into solving the problem and replying.