Automatically create non-marketing contacts for imported contacts without emails
Hello, we recently imported a list of about 8,000 contacts for a client that's paying for 7,000 marketing contacts.
About 3,000 of the contacts imported did not have an email address.
Instead of marking contacts without an email as non-marketing, HubSpot surprised us and our client by upgrading them to the 12,000 tier.
It was our understanding, largely from calculations provided by HubSpot's marketing contacts calculator, that HubSpot would automatically mark contacts without an email as non-marketing contacts.
Our process has typically been to import contacts, then filter non-marketing vs. non-marketing contacts once they're in the system, not before.
Our logic for this recommendation is this: how can we perform marketing actions (like sending a marketing email) if we don't even have a contact's email?
HubSpot's own documentation doesn't appear to make an exception - the way this reads, contacts imported (no matter the data associated with them) will be identified as marketing or non-marketing contacts.
HubSpot should automatically identify contacts without an email and mark them as non-marketing contacts upon import so they do not count against a customer's tier.
