Automatically associate sequence activities to a ticket
I 100% would love to be able to have sequence emails and tasks (which are sent/created from contacts not tickets), automatically associated to the existing ticket instead of manually associating everything to the ticket.
Currently, every time a step in a sequence is actioned (email is sent or a task is created), I have to manually associate those emails and tasks sent/created by a sequence to the existing ticket.
Would be great to associate all activities that occur within the period a ticket is active to a contact, and all sequence activities that occur while a ticket is open associated with that ticket.
Part of me understands why sequences and tasks created on the contact record don't auto-associate because maybe sales is doing something that the service team doesn't need to see, but I DON'T understand why if you send the sequence on the ticket itself it doesn't auto-associate with the ticket. You have to go back to the contact record and manually associate it. If you're sending a one off email from the ticket it auto-associates and there aren't any additional steps so I wish it was that way with sequences too.
We are really trying to make Hubspot our tool for all customer-facing teams (including Customer Support). Customer Support wants to be able to use sequences to continue reaching out for response from the ticket contacts, but none of that logs on the ticket. We're using a weird system of having them send a template, which logs, then create a task.
We also would love this, we have the same use case as samtone93. Our customer support team is using sequences to follow up with customers on unanswered tickets, and the emails aren't logged in the right place.
