Automatically Close an Email in the Conversations Inbox when a Ticket is Created.

Our Customer Service Team uses a Shared Conversations Inbox.... They create tickets from emails and close out the emails in the inbox once a ticket is created - the inbox then reflects only 'unworked' emails.

 

When using the conversations Inbox it would be great if an email automatically closes (removed from the inbox) when a ticket is created.... 

I know it is currently only one click to manually close off an email but it would ensure that every email that has a ticket logged against it would no longer be in the Conversations Inbox... saving the team time in trawling emails that actually already have a ticket logged against it and don't need repeated viewing in the shared inbox.

HubSpot updates
6 Replies
jura
New Contributor

+1

elevar
New Contributor

+100

ConversionCrew
Occasional Contributor

+1

Falco
Occasional Contributor

+1! Would be a great feature for our company to have

AaronC
New Contributor

YESS!!!
new hubspot user. the massive amounts of inbox convos and tickets and wierd relationship between the two of them is getting unmanagable. we want to keep our inbox clean after we create tickets, but how? 

deliverables
New Contributor

+100. these would drastically reduce the work of having to return to Inbox, searching for the relevant convo, and closing it.

 

Also, the conversation is "revived" when our support reps replies to the Contact in the associated ticket. Yet another conversation to close.