Who
Support Team (Tickets)
It would be amazing if when selecting the option "Open a ticket" the OPENING DATE was already filled according to the user's time zone.
Value:
The user himself can choose a date - BEFORE OR AFTER the actual date. What ends up opening loopholes for manipulation and with it undermines an essential metric that is the ticket resolution SLA, since the opening can always be placed as one day more (or less).
Competitors that have this feature: Zendesk Service
Here's a suggestion, if it makes sense to other users, I think it would be an interesting feature.
Regards!
Rodrigo Scheliga