HubSpot Ideas

CD001

Automatic reply to whatsapp messages

A new option has been added to add business whatsapp to Hubspot. A nice option.
Unfortunately, it is not possible to send an automatic reply when someone sends us a message. Most companies reply something like, "thanks for your message. We will reply to you as soon as possible'.

Maybe someone has already come up with a workaround but we haven't managed it yet.

50 Replies
BSong
HubSpot Employee

Agreed! If we could have an Out-Of-Office message similar to how Chats has an 'Away' or 'Outside working hours' message that would help a lot!

ANavarro
Member

It is absolutely necessary. And that the response (chosen button) could be registered as a response from a given contact property.

It would also be interesting to be able to talk from the Contact Activity and not only from the Inbox.

JBurgués
Participant

Agreed! It is absolutely necessary.

CD001
Participant

Hubspot, what are you going to do with this?

StanGommans
Participant | Gold Partner

Would be a great idea. If someone finds a workaround within the current workflows, please let me know!

Jürgen_LKP
Member

I also totally agree. Without such a feature, the tool is not optimal for perfect communication

telekommando
Member

Yes, I need that feature too!

JanJordaan
Contributor

The current version is very limited and I'm looking at better options until Hubspots gives it more attention.

 

Do you want to know what we all really want? Integrate it with a large language model like GPT4 and allow us to train it with our products, blogs and knowledgebase. That would be an amazing tool.

 

Then you can replace the very limited functionality of Chatflow and messenger as well.

beavitulli
Member

Without this improvement, the current Whatsapp Integration is almost useless. 

MRamon1
Member

waiting for it... 🤔

Ayifam
Member

it is a very important feature especially if we don't support 24 hours to clients. Looking forward to it

Gilempert
Guide | Elite Partner

We need this soooo bad!

CMontero4
Participant

Agreed! It is absolutely necessary.

JvanderKamp
Member

Please integrate the suggested feature. It's essential to using Whatsapp within Hubspot. 

ErikKoedijk
Member

This is really needed to send our out of office messages! The WhatsApp HubSpot integration is currently not very useful for our business.

 

Please HubSpot, I think this is a missed opportunity.

BramSlot
Member

Please implement this!

LOdink
Member

Agreed! It's a greet integration, but it now seems unfinished to me. Definitely necessary. 

PBredehoft
Member

This is an essential requirement for successful WhatsApp utilization!

dtavenues
Contributor

Badly needed to be competitive with third-party tools

AyushK
Member

Possible to use a 3rd party tool that allows for this feature using Zapier?