HubSpot Ideas

usmiclow

Automatic Phone Number Formatting

When a phone number field has data put into it, it is up to the User to format it the way they deem appropriate. That is not the most user-friendly or data-centric approach. This is a good way to allow users to enter incorrect or sloppy data and cause possibly difficulty with search results while also affecting adoption. There are many other CRM platforms out there (At least 12 I could find) which will automatically format a telephone number.   Hubspot does not currently have this basic feature.

 

Suggested solution: When a telephone number is typed into a phone field, the number should automatically format to the Contact's standardized country format with a country code in front of it.  So, for US, +1 (555) 555-5555, for UK, +44 5555 555555, etc.  Some countries do not have standardized formats, but widely accepted formats, or multiple formats depending on when the phone number was assigned. I do not know of an easy solution for that, but choosing one format or at the minimum, placing the correct country code in front of the numbers according to the selected country on the Contact or Company would be helpful. Possibly a non-editable drop-down with country abbreviation and code which auto-fills but is still selectable in case of error. This could also help with the calling feature if calling out of the country.

 

An admin User should be able to toggle in settings whether or not the field will auto format with country code. At the bare minimum, as a US based company, it should at least format any 10 digit numbers into standard US format (555) 555-5555.

HubSpot Updates
Delivered
May 19, 2022 02:20 PM

Hello All,

We are excited to announce that phone number formatting is now live to all users. 

 

How does it work?

Phone numbers can now be formatted automatically. Standard formatting and validation will be applied to phone numbers based on country code.

 

Value formatting:

For phone numbers values entered via CSV import or API use the following format: '+18779290687 ext123'

  • This functionality applies to the default Phone Number, and Mobile Phone number properties.
  • To use it, select a country code and enter the phone number in digits only. Formatting will be applied automatically.
  • Existing phone numbers in your CRM that have a country code and are valid will be formatted automatically.
  • If you prefer to not use automatic formatting, you can click "remove number formatting" below the field. This will remove all formatting and allow you to enter any characters. To apply formatting to an unformatted number, click "apply number formatting" underneath the field.

2665fc7e-e8bc-4505-8474-327902fd181c.gif

 

 

In Planning
June 16, 2021 06:14 PM

Hello HubSpot community! 

We understand how important it is to have phone numbers stored in valid formats in the CRM. Since my last update in March 2020, we have renewed our focus to improving our calling specific functionality. We do not have a concrete timeline or details that we're comfortable committing to yet. However, I am moving this idea to the "in planning" stage to better reflect our commitment to this improvement, as we currently are researching and prioritizing the work required to validate proper formatting for numbers stored in the CRM. 

We'll continue to monitor the use cases and needs submitted on this thread and will post updates as we have them. Your patience and continued feedback is very much appreciated as we work towards delivering a solution! 

Thank you as always for your continued feedback and support, it helps us build a better product.

Being Reviewed
March 30, 2020 08:26 AM

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product.

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. The request to format and validate phone numbers is a good one, I can certainly see how this would deliver value in many different ways. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility among other priorities on our roadmap. At this time I don’t have any details around timing or delivery, but thanks to the comments and votes on this post we’re actively looking into a solution.

October 24, 2019 01:18 PM

Hi all! This idea is not marked as Delivered anymore. There was a misunderstanding a few months ago and I reopened it. We are definitely still working on a more holistic solution to this.

There is a bug with the timestamps of the pinned posts at the top of this thread that are making all my comments appear as if they just happened. Our community developers are aware of the issue. I apologize for any confusion this is causing! Please always reference the status at the top left of the main post for the most up to date info 🙂

Idea Submitted
July 09, 2019 03:38 PM

Thank you all for your feedback! The first time we rolled this out, the changes did not not carry through the entire CRM as detailed in your comments. The team is now working on this and so I am putting this idea back to In Planning.

Delivered
March 01, 2019 03:12 PM

I'm pleased to announce that we have implemented automatic formatting for how phone numbers appear across the CRM, as well as a new "Show country code dropdown" configration option for phone fields in Forms! Any continuing inconsistencies should be brought to the attention of our Support team, and any other phone number related requests should be filed as new ideas. Thanks for your feedback!

146 Replies
verheem
Participant

We need the number to be formatted in ways that fit the country of the contact, such as:

AUSTRALIA 

Mobile 0XXX XXX XXX

Landline 0X XXXX XXXX

 

FRANCE

Mobile 0X XX XX XX XX

Landline 0X XX XX XX XX

 

NETHERLANDS

Mobile 06 XX XX XX XX

Landline 0XX XXX XX XX  OR 0XXX XX XX XX

 

fndicu
HubSpot Product Team

Hello All,

We are excited to announce that phone number formatting is now live to all users. 

 

How does it work?

Phone numbers can now be formatted automatically. Standard formatting and validation will be applied to phone numbers based on country code.

 

Value formatting:

For phone numbers values entered via CSV import or API use the following format: '+18779290687 ext123'

  • This functionality applies to the default Phone Number, and Mobile Phone number properties.
  • To use it, select a country code and enter the phone number in digits only. Formatting will be applied automatically.
  • Existing phone numbers in your CRM that have a country code and are valid will be formatted automatically.
  • If you prefer to not use automatic formatting, you can click "remove number formatting" below the field. This will remove all formatting and allow you to enter any characters. To apply formatting to an unformatted number, click "apply number formatting" underneath the field.

2665fc7e-e8bc-4505-8474-327902fd181c.gif

 

 

BWashburn
Member | Partner

While this is a nice feature, I'm not sure how it is helpful for larger volume accounts where the bulk of the contacts come from form submissions. Contacts can still type any formatting they want. I wouldn't consider this to be "delivered."

RMercer
Member

I agree this is not 'delivered'. We have contacts that enter their number any number of ways:

 

  • 555-555-5555
  • 555*555*5555
  • 1-555-555-5555
  • 15555555555
  • (1)-555-555-5555
  • 555.555.5555
  • 5555555555

Etc. 

 

verheem
Participant

I can see that some sort of formatting is applied to a number when typing a new number into the field. However, the formatting is not as per the Australian convention. How can I change this?

 

Michel

claratan
HubSpot Employee

Hi team, thanks for delivering the feature! I can see that the phone number formatting & validation has been applied to all Object Records. Posting this feedback on behalf of a customer, it would be helpful if we could have the same formatting and validation added to the "Phone Number" and "Mobile Phone Number" fields in form submissions as well. This will help ensure the cleanliness of data coming in through forms, and help avoid situations where we have unusable data for calls or SMS marketing.