HubSpot Ideas

Oleg_Dubskiy

Automated subscription to WhatsApp

Unfortunately, HubSpot doesn't let you auto-subscribe contacts to WhatsApp communications. You have no direct access to the subscription type in workflows and you don't even see the subscription in the settings.

 

The option you have is to go into contact's profile and inspect all their subscriptions there. You will see WhatsApp and you'll be able to subscribe the contact manually. 

HS-Support-Anfrage-02.PNG

(don't mind the German language)

 

Why don't we have an option to auto-subscribe the contact to WhatsApp Notifications if they submitted a form with their phone (WhatsApp) number and agreed to receive notifications via WhatsApp? When we collect consent from our contacts by ticking a checkbox or by clicking a button, we expect the contacts to be auto subscribed to WA-notifications.

 

P.S. I am talking about a situation when a contact doesn't know your WA number and cannot contact you first (as described here), so it is way better for both sides when a contact submits a form and gives their phone number and asks to be contacted per WhatsApp. The rest should be handled by HubSpot.

 

Added: There's currently an option to mass opt-in contacts for WhatsApp communications in your Contacts view. This is currently in Beta so make sure you add this function to your HS portal in Product Updates. STILL this is a manual process that is not convenient when you actively use WhatsApp for communications with your contacts.

HubSpotからのアップデート
ステータスに更新: Delivered
February 21, 2024 09:00 AM

Hey folks,

I'm Markie, a Product Manager in HubSpot's Messaging Experience group. Thank you for taking a moment to participate in the voting on this topic. I wanted to share a quick update and close the loop here on this thread — customers can conveniently manage their WhatsApp consent status using various methods including workflows, bulk actions, keywords (in a conversation thread), or on a one-to-one basis through the contact's record timeline. Furthermore, we have plans to introduce support for explicit opt-in through a web form submission. The product development process is always filled with unexpected bumps and hurdles, so I can't give a timeline just on that, but I want to assure you that we are committed to delivering this feature as soon as possible. Your input is invaluable to us and we appreciate your collaboration.

Best,

Markie

26件のコメント
Faslo
投稿者

I have posted some doubts about how Whatsapp consent is collected in this post: https://community.hubspot.com/t5/Lists-Lead-Scoring-Workflows/Whatsapp-Consent-What-are-the-reasons-...

STEMexLtd
メンバー

Yes. It's a good idea. Will help our operation very much

 

Tammy

KBoettcher
HubSpot Employee

+1

FGless
参加者

Really need this!

 

dentalexceluk
メンバー

Please need this functionality

theresadummer
メンバー

that would be sooo important for our business case - we need it really badly. Would be absolutely fantastic, to get that function. 

victordalmas
メンバー

+1 We need this!

g6s
メンバー

+1

OVillanueva1
メンバー

+1 I haven't seen any update. But I really need this.

TDUrso
メンバー

+1 We need this!

vidademiope
メンバー

+99999999

SLau91
メンバー

+1

FGless
参加者

I saw you HubSpot implemented opening a conversation via a button in contact and deal now. This feature here is so important to be able to use all other WhatsApp features! 

NMorkel
メンバー

we need this too

AdBell91
メンバー

+1 - this is needed

MGan
HubSpot Employee

Commenting on behalf of a customer! +1 

GrumpyHippo
メンバー

This is defintely needed. we collect consent for email/phone (call and text) communication specifically during registration on the platform.


As such we should be able to opt people in automatically.

nicowegher
投稿者

Totally needed.

PabloFabian_
メンバー

+1

GrumpyHippo
メンバー

Just as a comment on a slightly different scenario to that mentioned by the original poster.

We collect contact consent during a registration process using Hubspot form whereby we don't ask for the phone number at that point in time as requiring a phone number would probably see conversion rates drop.

We do however explicitly collect consent to contact via phone/email at this time so that during our subsequent KYC processfor those converting from leads to customers- for which a Hubspot form isn't suitable - we don't have to ask for it. 

As such, my ask is that we would be able to automatically mark a client as opting-in to receiving Whatsapp messages even in the event of not providing a phone number at that point in time.