Automated email associated to ticket

hannebjorn

I have a ticket workflow sending an automated email to the ticket contacts.

BUT the email is not associated to the ticket. Which is wrong, cause when the customer answers we then have to associate the email ourself to the ticket.

Also we cant see that the email was sent on the ticket.

 

PLEASE make the association right away.

HubSpot updates
1 Reply
OLS-JPang
Member

100% would love to be able to have sequence emails and tasks (which are sent/created from contacts not tickets), automatically associated to the existing ticket instead of manually associating everything to the ticket every time a step in the sequence is actioned (email is sent or a task is created).