HubSpot Ideas

PStewart4

Automated SMS goals in workflows

I would love to see Automated SMS attributed to goals inside of workflows. We have an SMS only workflow and the only way to track goals from it is UTMs inside of another tool.

 

Talking with Hubspot support, only automated emails get goal attribution. I know SMS is working to meet the goal because of my other triggers outside of Hubspot, but having the data populate inside hubspot is necessary so that I don't have to do a workaround to take leads out of a workflow.

1 Reply
JWidmier
Member

We desperately need this functionality to track success of SMS and to remove people from workflows! I also didn't see a warning about this as I was setting up a workflow, so I didn't realize this was lacking until I started investigating why I had no goal completions from an active workflow.