HubSpot Ideas

GnHAutomation

Automated Emails: Service Emails as labeled Marketing Emails on Contact Records

Hi Everyone

 

I recently noticed that automated Service Emails (like the default "Ticket received" and "Ticket closed" templates) would show up on contact records with the label "Marketing Email" while it should be "Service Email".

 

SerivceEmail.png

 

It was very confusing at first. This should be a quick fix...

 

Thanks,

Greg

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