Automated E-mail Responses

We are currently setting up our customer service structure through HubSpot Service Hub.


One of our main requirements is that - when a customer needs help and send us an e-mail through our shared inbox, we want to be able to set-up an automated reply to let them know we have received their e-mail and someone will be in touch with them soon. Can this feature be added?

HubSpot updates
1 Reply
Occasional Contributor

The way I did this for me, is create a workflow an Automation Workflow - Settings > Tickets and then Automation.

My workflow was:

When the ticket status is 'New'

then Send Email (which you can then go through creating a new email template)

I also created a Send Internal notification, so my team get an email saying a new ticket has been created.