HubSpot Ideas

EvelyneB

Auto-refresh 'Tickets' dashboard

We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.

11 Replies
Ben7
Contributor

Essential! Please can this be implemented. 

MDudmish
Member

Agree 100% - this is a must have

SPerschon2
Member

This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product. 

RevolverRoss
Member

Would really be appreciated, tickets being updated live would really help!

MDudmish
Member

Yes! 

RCandianoSUW
Participant

Definitely a must have! 

FStrach
Member

Please implement this asap. I understand that the number of upvotes is rather low, but within other CRMs this is a basic function.

tb_omnidots
Member

Please implement! 

BStLaurent
Member

There is literally no reason as to why this doesn't exist. I shouldn't need to rely on a browser extension to refresh the page for me.

erinslyke
Member

Agreed!! Please use - we are functioning solely in multiple tickets pipelines. The alerts/notifications are also delayed, and still require refreshing the page or opening a new tab. This should be a standard CRM feature, and is not included even in the Service Pro. If the conversation inbox is able to offer live views, can we do the same for Pipelines? Clunky workflow otherwise. 

denise_
Member | Diamond Partner

Great idea!