We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.
Essential! Please can this be implemented.
Agree 100% - this is a must have
This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product.
Would really be appreciated, tickets being updated live would really help!
Definitely a must have!
Please implement this asap. I understand that the number of upvotes is rather low, but within other CRMs this is a basic function.
There is literally no reason as to why this doesn't exist. I shouldn't need to rely on a browser extension to refresh the page for me.
Agreed!! Please use - we are functioning solely in multiple tickets pipelines. The alerts/notifications are also delayed, and still require refreshing the page or opening a new tab. This should be a standard CRM feature, and is not included even in the Service Pro. If the conversation inbox is able to offer live views, can we do the same for Pipelines? Clunky workflow otherwise.
This is absolutely essential for us to properly start using HubSpot, as of now we need to keep Freshdesk for handling all queries as this is not inplace.
We are recently migrated from SFDC to Hubspot and this is a key item of efficiency that our team immediately highlighted post migration. They were disappointed to not have it as part of the system natively. Auto refresh is key to any support team especially those handling large quantities of tickets through smaller teams.
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