HubSpot Ideas

EvelyneB

Auto-refresh 'Tickets' dashboard

We would like the 'Tickets' dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets.

15 Replies
Ben7
Contributor

Essential! Please can this be implemented. 

MDudmish
Member

Agree 100% - this is a must have

SPerschon2
Member

This is a must. We are currently using another ticket system and can't fully move to HubSpot until this is a standard in the product. 

RevolverRoss
Member

Would really be appreciated, tickets being updated live would really help!

MDudmish
Member

Yes! 

RCandianoSUW
Participant

Definitely a must have! 

FStrach
Member

Please implement this asap. I understand that the number of upvotes is rather low, but within other CRMs this is a basic function.

tb_omnidots
Member

Please implement! 

BStLaurent
Member

There is literally no reason as to why this doesn't exist. I shouldn't need to rely on a browser extension to refresh the page for me.

erinslyke
Participant

Agreed!! Please use - we are functioning solely in multiple tickets pipelines. The alerts/notifications are also delayed, and still require refreshing the page or opening a new tab. This should be a standard CRM feature, and is not included even in the Service Pro. If the conversation inbox is able to offer live views, can we do the same for Pipelines? Clunky workflow otherwise. 

denise_
Member | Diamond Partner

Great idea!

MWestfahl
Member

This is absolutely essential for us to properly start using HubSpot, as of now we need to keep Freshdesk for handling all queries as this is not inplace. 

MBOUCHER
Member

🙏

Luis_Bedoya_ASC
Member

We are recently migrated from SFDC to Hubspot and this is a key item of efficiency that our team immediately highlighted post migration. They were disappointed to not have it as part of the system natively. Auto refresh is key to any support team especially those handling large quantities of tickets through smaller teams.

mattpgriffin
Participant

The tickets list should automatically update when new tickets are received and when the status of a ticket changes (e.g., reply form a customer) occurs. New and newly updated tickets should be visually different than the other tickets so our support team can easily focus on changes to the queue rather than hunt for changes. Thanks!