Auto-populate Contact Country based on IP details

There needs to be an option for the "Contact.Country_IP" to update the "Contact.Country" field.

 

Unfortunately, it can't be done with a Workflow, because you can't update a List Field / Dropdown (Contact.Country) from a Text Field (Contact.Country_IP).

 

Why this request?

Inbound Marketers, including HubSpot, tout / stress / preach that more fields on a form = lower conversions; but then HubSpot makes us put Country on the form, even though a geo-lookup is done for County_IP.

 

I can't imagine that we are the only HubSpot Customer that needs to route new leads, and eventually report on leads "by Country".  Let's get this one sorted soon please.

HubSpot updates
12 Replies
lauraparsons
Occasional Contributor

We've created a mega workflow (well technically 6 as it was so big!) based on IP country code. so if a contact's IP country code is equal to ae set country contact property to United Arab Emirates. and do this for every IP country code.

 

I shan't lie - it took my colleague a long time but that's the way around it we found.

Siddall
Top Contributor

New idea:  Export / Import feature for workflow configuration.  Smiley LOL

 

@lauraparsons - Thank you for share what I assumed was the inevitable.  Cheers.

gepot
Regular Contributor

Great idea, but needs more.  Where IP Country isn't available, the option must exist to switch on  a function for Company Country to copy to Contact Country. 

Siddall
Top Contributor

@gepot - That idea does work for non-international companies.  Unfortunately I don't want HubSpot updating all international "McDonalds" contacts to the US solely because HubSpot Insights has the "McDonalds" company recorded headquartered out of the US.  If that makes sense. Smiley Happy

gepot
Regular Contributor

@Siddall - We ended up including the Country field in all our forms - waiting to see the impact of it in terms of conversions.  Yes, we recently worked through the same issue where global subsidiaries share the same domain.  Our workaround was to exclude certain domains for automatic association, then maintain a smart list of contacts that don't have a company association.  That way our sales teams can update manually as need be.  Lots of manual work, but at least it wil but comparatively accurate.

mphnyc
Regular Contributor

This is super important.  It gives us a way to get pertinent information without making contacts put info that should be easily understood.   Please consider getting this into plan ASAP!! 

SvetSli
Occasional Contributor

Hi @Siddall ,

How did you exclude certain domains from automatic association?

Siddall
Top Contributor

@SvetSli - I don't believe that we me that mentioned that.  I think it was @gepot 

 

Hope that helps.

SvetSli
Occasional Contributor

@Siddall Whoops! My apologies.

@gepot How did you exclude certain domains from automatic association?

gepot
Regular Contributor

@SvetSli - You can find the instruction to exclude domains here.