There needs to be an option for the "Contact.Country_IP" to update the "Contact.Country" field.
Unfortunately, it can't be done with a Workflow, because you can't update a List Field / Dropdown (Contact.Country) from a Text Field (Contact.Country_IP).
Why this request?
Inbound Marketers, including HubSpot, tout / stress / preach that more fields on a form = lower conversions; but then HubSpot makes us put Country on the form, even though a geo-lookup is done for County_IP.
I can't imagine that we are the only HubSpot Customer that needs to route new leads, and eventually report on leads "by Country". Let's get this one sorted soon please.
We've created a mega workflow (well technically 6 as it was so big!) based on IP country code. so if a contact's IP country code is equal to ae set country contact property to United Arab Emirates. and do this for every IP country code.
I shan't lie - it took my colleague a long time but that's the way around it we found.
Great idea, but needs more. Where IP Country isn't available, the option must exist to switch on a function for Company Country to copy to Contact Country.
@gepot - That idea does work for non-international companies. Unfortunately I don't want HubSpot updating all international "McDonalds" contacts to the US solely because HubSpot Insights has the "McDonalds" company recorded headquartered out of the US. If that makes sense. 🙂
@Siddall - We ended up including the Country field in all our forms - waiting to see the impact of it in terms of conversions. Yes, we recently worked through the same issue where global subsidiaries share the same domain. Our workaround was to exclude certain domains for automatic association, then maintain a smart list of contacts that don't have a company association. That way our sales teams can update manually as need be. Lots of manual work, but at least it wil but comparatively accurate.
This is super important. It gives us a way to get pertinent information without making contacts put info that should be easily understood. Please consider getting this into plan ASAP!!
Following the topic here. I was perplexed to find out that this is not done automatically and now I see that it's hardly even possible?! Mayor Upvote from our side
Hey everyone! In the past Ive used my own geoIP wordpress plugin to handle this. It was sketchy at best. However, now Clearbit is part of HubSpot. Check it out at https://app.clearbit.com/. I just got into it yesterday and I think its going to be promising!
It’s important to have the country automatically selected based on IP. This should be handled at the browser level rather than within the workflow.
A user utilizing a VPN in another country might end up with an incorrect country setting. For instance, if I’m in France but using a VPN based in the Netherlands, the workflow would incorrectly assign the Netherlands as my country instead of recognizing the VPN usage.
