HubSpot Ideas

HGilpin

Auto Populate From email address on email replies from tickets - multi domain

We have contact us forms creating tickets from several different branded site domains.  We have an inbox for each brand, and a separate email for each brand & inbox.

 

The tickets are all routed to one central pipeline.  so CSRs may be working a ticket for one brand and then another brand right after it.

We are operating multi-doman with 8 brands in one account.  8 Pipelines in Service Hub corresponding to each service email address (support @brand.com, etc.)

 

Currently, that means when operating tickets, the CSRs have to remember to change the from address to the correct brand based on the ticket pipeline. 

 

We want to create a customer ticket information property that is auto set when the form comes in with the "from" email address by brand. (easy)

 

Here is the question, can we have the new customer property auto populate the "FROM" address for any email reply sent on that ticket?

 

HubSpot_Community_-_Betreff__Auto_Select__FROM__address_on_email_replies_sent_from_Tickets_-_HubSpot_Community.jpg

 

 

 

 

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