Auto-Import All Historical Email (Including Emails written BEFORE using Hubspot)
Many people want to start using Hubspot with their entire company's email history associated with the correct Hubspot Contact/Company, and visible to all Hubspot Users.
For many companies, historical email history is the *single* most important record of the interaction you and your colleagues have had with your customers and prospects.
This is a vital and common feature to other CRM's, like Close, Pipedrive, Zoho, SalesforceIQ, FreshSales...the list goes on.
The current solution that Hubspot offers is NOT effective. We need the import of emails to be A) automatic, and B) historical (including before we started using Hubspot). Logging, bcc, shared inboxes, etc., do not cut the mustard.
There are third-party companies that offer this, such as Threads, & MigrateMyCRM, but we all want a native Hubspot solution. The fact that multiple companies have built this should be a blinking neon sign highlighting just how much this is needed.
Hi everyone - Thanks so much for your comments and engagements on this thread. We take your feedback very seriously and have been tracking the popularity of this request. We don't currently have the bandwidth to tackle this work right now, so I'm updating the status of this idea to reflect that. Apologies that it's not better news, but I will be back here with an update if and when we are able to move forward with this!
Once HubSpot Sales is installed with a connected personal email inbox, a user can enable the 'log' feature so when they send emails moving forward, those emails will automatically log inside a HubSpot contact.
But, what about past emails that were sent before the extension was installed?
Currently, the only way to 'log' previously sent emails is via the 'forward' feature and you must do that one-by-one on each individual email you want to forward.
My suggestion is to implement a bulk forward solution so users do not have to do this one-by-one. Thanks for the consideration!