I think we need to add a feature to stop automatic adding the attachments from the received emails so any user should be able to enable or disable this option.
Maybe only exclude signature-attachments? That would already help. Many other attachments are valuable (but not al, definitely not all.....)
Agreed. So many of our clients have images as part of their email signatures, resulting in the contact and company records getting cluttered with unnecessary documents. I like the concept of enabling/disabling for all as well, since we at times send or receive blank and test documents that do not need to be stored.
This automatic function also results that a lot of png footers from emails are directly logged in hubspot.
It should only upload email attachments. The fact that it uploads footers it incredibly annoying and really creates alot of attachments that make the attachment section an absolute mess. I contacted HubSpot and they were no help. Only told me I could delete the extra attachements. No kidding, really? What they clearly don't understand is that it's constant!
I agree -- this is important!
Definitely agree. PNGs from signatures are a nuisance for sure, but this also makes things confusing when there are multiple deals for a single company / customer and it's automatically attaching PDF quotes, etc., that are for separate deals.
Has anyone heard any updates on a fix to this? I was told by HubSpot that they review these forums and take our input seriously. This issue has been going on since, I believe, January. I've heard nothing from HubSpot on this.
Yes Please. Stop the automatic loading of attachments in the contact record. Its **bleep**ing horrible and pollutes the contact record. Especially since its pulls 90% of the time from the reps signatures. At least before I could delete with 1 click and now it gives ANOTHER prompt and screen pop. Awful. Get rid of it. Or just give the option to turn on or turn this feature.
I cannot agree more - because of this function, people cannot find what they look for and I have to find it for them. Its a double handling....
We are expiriencing the same issue with email attachements proliferating in Hubspot. I created a similar Idea thread linked below.
Is there any update on if a change to this feature has been made or is planned?
Every company needs to know exactly where their sensitive information is stored, the fact that HubSpot automatically uploads my email attachments into their portal is a security nightmare. I've had to go in and manually detach each document, for security and compliance purposes, I urge HubSpot to add a setting to turn this feature off.
I'd like to have more options available with how we determine what is added to the attachments section rather than only being able to delete documents that are automatically added. Possibly turning off the feature that automatically loads documents sent via email into the attachments section and then giving us the ability to simply add what attachments we'd want would be very helpful.
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