Attachments

I think we need to add a feature to stop automatic adding the attachments from the received emails so any user should be able to enable or disable this option.

7 Replies
jtcusabilla
New Contributor

Maybe only exclude signature-attachments? That would already help. Many other attachments are valuable (but not al, definitely not all.....)

sd_elm
Regular Contributor

Agreed. So many of our clients have images as part of their email signatures, resulting in the contact and company records getting cluttered with unnecessary documents. I like the concept of enabling/disabling for all as well, since we at times send or receive blank and test documents that do not need to be stored.

petervanhove
Occasional Contributor

Agree!

This automatic function also results that a lot of png footers from emails are directly logged in hubspot.

Very annoying...

mfinch
Occasional Contributor

It should only upload email attachments.  The fact that it uploads footers it incredibly annoying and really creates alot of attachments that make the attachment section an absolute mess.  I contacted HubSpot and they were no help.  Only told me I could delete the extra attachements.  No kidding, really?  What they clearly don't understand is that it's constant! 

HubSpot Employee
HubSpot Employee

I agree -- this is important! 

DanGrabon
New Member

Definitely agree.  PNGs from signatures are a nuisance for sure, but this also makes things confusing when there are multiple deals for a single company / customer and it's automatically attaching PDF quotes, etc., that are for separate deals.

mfinch
Occasional Contributor

Has anyone heard any updates on a fix to this?  I was told by HubSpot that they review these forums and take our input seriously.  This issue has been going on since, I believe, January.  I've heard nothing from HubSpot on this.