I think we need to add a feature to stop automatic adding the attachments from the received emails so any user should be able to enable or disable this option.

HubSpot updates
8 Replies
New Contributor

Maybe only exclude signature-attachments? That would already help. Many other attachments are valuable (but not al, definitely not all.....)

Regular Contributor

Agreed. So many of our clients have images as part of their email signatures, resulting in the contact and company records getting cluttered with unnecessary documents. I like the concept of enabling/disabling for all as well, since we at times send or receive blank and test documents that do not need to be stored.

Occasional Contributor


This automatic function also results that a lot of png footers from emails are directly logged in hubspot.

Very annoying...

Occasional Contributor

It should only upload email attachments.  The fact that it uploads footers it incredibly annoying and really creates alot of attachments that make the attachment section an absolute mess.  I contacted HubSpot and they were no help.  Only told me I could delete the extra attachements.  No kidding, really?  What they clearly don't understand is that it's constant! 

HubSpot Employee
HubSpot Employee

I agree -- this is important! 

New Member

Definitely agree.  PNGs from signatures are a nuisance for sure, but this also makes things confusing when there are multiple deals for a single company / customer and it's automatically attaching PDF quotes, etc., that are for separate deals.

Occasional Contributor

Has anyone heard any updates on a fix to this?  I was told by HubSpot that they review these forums and take our input seriously.  This issue has been going on since, I believe, January.  I've heard nothing from HubSpot on this.


Regular Contributor

Yes Please.  Stop the automatic loading of  attachments in the contact record.   Its **bleep**ing horrible and pollutes the contact record.  Especially since its pulls 90% of the time from the reps signatures.  At least before I could delete with 1 click and now it gives ANOTHER prompt and screen pop.  Awful.  Get rid of it.  Or just give the option to turn on or turn this feature.