Association issue - companies automatically added to tickets by HubSpot API
One of my clients is running into an association issue that can’t be solved by workflow / custom code
When a deal is won, we automatically create an onboarding ticket that is supposed to copy the association of the deal with the ticket
ex: deal associated with 3 contacts and 1 company -> Onboarding ticket is associated with these same 3 contacts and 1 company
Unfortunately, what HubSpot does is that it overrides the associations rules we set by workflow, and automatically associates the onboarding ticket to all the companies that are associated with the contacts (not only the one in the deal).
In the association history, we can see that the action is made by HubSpot API.
For now, users have to manually remove the associations with unwanted companies in the onboarding ticket, which is prone to many errors.
A quick development of an answer to this issue will be highly appreciated