For: for ServiceHub and support issues.
Goal: user centricity
Value: more personalised experience for the user
Examples: Users can respond directly to the automated support email from HubSpot and add additional information for their support requests. (without additional new tickets being created)
It would be great if users were able to respond to automated support emails and add more information to their support requests.
Currently, you can set up automated emails using workflows (via marketing hub). However, if a user were to respond to a automated message then an additional new ticket is created. It would be good if the feature was directly enabled in ServiceHub and the conversations were threaded.