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Associate Ticket with Multiple Companies

: Idea Submitted
mjanofsky
Submitted by on ‎Jun 26, 2019 11:18 AM

Hello!

 

I'd like to have the ability to associate a ticket with multiple companies in Hubspot. Occasionally, tickets that we work on will impact a few different clients and it would be nice to designate this more generally, as opposed to a specific contact for each.

 

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HubSpot updates
6 Replies
Rgaudin
Occasional Contributor
‎Jul 29, 2019 4:16 AM

I would also add that it would be great to have the possibility to bulk update the association that exist between Tickets and companies. If it would be possible to do so also for the emails/tasks and notes from one company to another that would be fantastic !


adamhoyt
Occasional Contributor
‎Jun 16, 2020 4:27 PM

Have you seen any updates or additional workarounds for this?  It seems like the ability to link a supplier (Company) or Vendor (Company) with a ticket is a really common need.  How are others solving this?

mjanofsky
Occasional Contributor
‎Jun 17, 2020 10:12 AM

@adamhoyt Our workaround has been to associate a single contact from each company to the ticket. This works well enough for now.

adamhoyt
Occasional Contributor
‎Jun 17, 2020 10:45 AM

Thanks, yes, I'm doing that for now.  Gets me halfway there, I guess.  Still, would be super-helpful to get to see a report, e.g. on which Companies are being associated with Tickets most often. 

mjanofsky
Occasional Contributor
‎Jun 17, 2020 11:09 AM

Totally agree - I'm only able to capture the first company in reporting. Most of our tickets only have one company, but those that have multiple are usually a bigger impact and would be helpful to have.

adamhoyt
Occasional Contributor
‎Jun 17, 2020 11:20 AM

BTW, I just got an email from the people at Huble (who make a customer self-service portal for HS tickets).  They have only offered expensive professional/enterprise levels.  They liked my idea of a "starter" package to match people on HS Starter hubs, at $50/mo.  I'll be beta-testing it next week, you might want to check it out too.  

 

https://www.hubledigital.com/hubspot-customer-ticket-portal