HubSpot Ideas

vanessahunt

Associate Ticket Workflows with Campaigns

Currently it's not possible to add a 'Ticket' Workflow as an asset to a Campaign.

 

I understand my client's use case may be unusual, but we're using Tickets for inbound enquiries rather than Leads because we have a high volume of enquiries from the same Contact - so the behaviour is more like a Service environment. We would like to monitor the success of our various automated emails as part of a Campaign (you could liken it to a 'Customer Service' or NPS campaign).

 

Can we please allow for Ticket Workflows to be added to Campaigns too, like Contact Workflows? Happy to share our requirments in more dtail with HubSpot if needed! Thanks ever so 🤩

1 Reply
vanessahunt
Top Contributor | Gold Partner

*requirements