When it comes to a ticket / contact request, being able to assign it to a team will allow several people to be notified so that a persion immediately available can respond quickly.
This would also allow to manage different teams with specific areas of intervention, as well as to lower the response delay.
A very usefull idea ! Or for task, also.
Assigning tickets to teams is a requirement as not all users are 100% available, people take time off!!
Also this needs to be implemented as assigning tickets to individuals can lead to ticket resolution delays. Ticket resolution in our company is often a team effort as it should be, as not all tickets are straight forward. Additionally different teams will have different core skills as a team. I need the ability to assign tickets to the right team, the ticket assignee may not be a member of the appropriate team.
This is a MUST. When will be in the product
Indeed this should be available for collaborating with teams!
100% needed to run an effective support ticketing process flow. So many use cases.
Agreed, this would be helpful.
Yes it is exactly what is needed. Hopefully they will apply it. Or even to assign a ticket to all users would be helpful.
A fantastic idea! Different teams answer different types of tickets and pulling reporting based on those tickets is also crucial.
Yes please. Let's get a little more pro with ticket functionality, at least on "Professional" tier and above.
This is absolutely needed along with Agent Status's that can be pulled into Workflows for re-assignment when they are OOO.
I would really like to see this happen. We absolutely need this to be successful on our team.
We need this as well.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.